Reduce Support Costs
Handle common customer questions across text, call, email, and Slack without hiring more agents.
Chatari reduces support costs by handling customer inquiries across four channels (call, text, email, Slack) without a website chatbot widget. Customers reach out on their preferred channel, Chatari classifies the request and responds with answers, documentation, or research. For complex issues, it generates detailed guides or loops in your team. Outbound calls let Chatari proactively follow up with customers after ticket resolution.
Support Teams Are Stretched Thin
Customers expect fast answers on whatever channel they prefer. Hiring more agents is expensive. Chatbot widgets on your website only catch a fraction of inquiries. The rest come in through email, text, Slack, and phone, and each one takes human time.
- Customers reach out on multiple channels but your team monitors them separately
- Repetitive questions eat up agent time that should go to complex issues
- After-hours requests pile up with no way to respond until morning
- Following up on resolved tickets requires manual outbound calls
How Chatari Handles It
Customer reaches out on any channel
A customer texts, calls, emails, or messages on Slack with a question. No special app, no website widget required.
Chatari classifies the request
The AI analyzes the message, determines whether it needs a quick text answer, a detailed guide, or a handoff to your team.
Response delivered on the same channel
The customer gets an answer back on whatever channel they used. Text responses for quick questions. Links to detailed guides for complex ones.
Proactive follow-up via outbound call
After resolving a ticket, Chatari can make an outbound call to check in with the customer, confirm the issue is resolved, and collect feedback.
Example Workflows
Real examples of how you can delegate this task across different channels.
"How do I reset my password?"
Instant text reply with step-by-step instructions. 1 credit.
"Can you explain how your billing works for annual plans?"
Detailed email response covering plan tiers, annual savings, and upgrade options. 3 credits.
"A customer is asking about our refund policy for enterprise accounts"
Policy summary with relevant terms posted directly in your Slack channel. 4 credits.
Scheduled follow-up after ticket #4521 resolved
Chatari calls the customer, confirms the fix worked, and logs the outcome. 28 credits/min.
What Gets Delivered
Text Responses
Quick answers to common questions delivered via text, email, or Slack.
1-8 per responseSupport Guides
Detailed step-by-step documentation generated as web pages.
10 per guideResearch Reports
In-depth analysis for complex support issues, delivered as formatted PDFs.
150 per reportOutbound Calls
Proactive voice follow-ups to check on resolved issues and collect feedback.
28 per minuteFrequently Asked Questions
How does Chatari handle support requests differently from a chatbot?
A chatbot sits on your website and waits for visitors to start a conversation. Chatari meets customers where they already are: text, call, email, or Slack. The customer reaches out on their preferred channel, and Chatari responds on that same channel. No app download, no website visit required.
Can Chatari make outbound calls to customers?
Yes. Chatari can make outbound calls for follow-ups, check-ins, and proactive support. After a ticket is resolved, Chatari can call the customer to confirm the fix worked and collect feedback.
What happens when Chatari cannot answer a question?
When a request is too complex or outside its scope, Chatari flags it for your team. The customer receives an acknowledgment that their question is being routed to a human agent, so they are never left waiting without a response.
How much does it cost per support interaction?
Simple text responses cost 1-8 credits depending on the AI model used. Detailed guides cost about 10 credits. Research reports for complex issues cost 150 credits. Outbound follow-up calls cost 28 credits per minute. A Starter plan ($19/month) includes 1,100 credits.
Does Chatari work with our existing support tools?
Chatari operates alongside your existing tools. It handles first-line inquiries across text, call, email, and Slack, reducing the volume that reaches your human agents and ticketing system.
Can Chatari handle support in multiple languages?
Chatari supports multiple languages through its AI models. Voice capabilities via ElevenLabs cover 32 languages for both inbound and outbound calls.
Ready to reduce support costs?
Start delegating tasks by text, call, email, or Slack.
Get StartedPlans start at $19/month. All channels included.
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Reviewed by Chatari Editorial Team. Last updated: 2026-02-25.